Common Questions
Due to power disruptions and inclement weather, call and messaging wait times are significantly longer than normal. Log in to MyAccount to make payments and avoid the wait – no need to call us. Phone wait times may exceed 2 hours.
Our FAQ page is loaded with common questions from our customers regarding account management, like digital statements, going paperless or making a payment.
How to Get Help
Log in to MyAccount
Access your account, view statements and make payments online or in the GM Financial Mobile app.
Not yet registered? Register now
Message or Text Us
Start the conversation with a Customer Advocate through MyAccount online or in the GM Financial Mobile app. Or, you can text* ASSIST to 53721.
ASSIST to 53721
*There is no charge from GM Financial, but message and data rates may apply.
Hours of Operation
| Mon–Fri |
7 a.m. – 6 p.m. CT |
| Sat |
9 a.m. – 1 p.m. CT |
| Sun |
Closed |
| Mon–Fri |
6 a.m. – 10 p.m. CT |
| Sat |
7 a.m. – 5 p.m. CT |
| Sun |
7 a.m. – 5 p.m. CT |
Speak to a Customer Advocate during support hours at 1-800-284-2271. Wait times may be longer than usual. For faster service, send us a message in MyAccount or on the GM Financial Mobile app.
Business Customers:
Contact us about your account one of three ways:
Email: CVLCustomerExperience@gmfinancial.com
Call the GM Financial Business Customer Experience team at 1-855-501-5563
*There is no charge from GM Financial, but message and data rates may apply.