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The Servicemembers Civil Relief Act (SCRA) is a federal law that provides certain benefits and protections to eligible service members. Some SCRA protections or benefits may also apply to spouses and dependents.

Protections for accounts that are eligible for the SCRA may include:

  • A maximum interest rate of 6% on eligible finance accounts
  • Protection from repossession of collateral for preservice contracts, unless a court order or written waiver is obtained
  • The option to terminate a motor vehicle lease without paying certain early termination liability amounts

Are you eligible?

If you are in active-duty military service, have received your active-duty orders or are the spouse or dependent of a person called to active duty, please contact us to discuss necessary documents to review your account to determine eligibility.

You can forward your account number and ONE of the following to the GM Financial mailing address, fax number or email address below:

  • A copy of your official military orders
  • A letter from your commanding officer on military letterhead
  • Any form of official notification of military service

Contact Us:

Email: MilitaryCustomerSupport@gmfinancial.com

Fax: 1-877-470-9873

Standard Mail

GM Financial
Attn: Account Services SCRA
P.O. Box 183581
Arlington, TX 76096-3581

Overnight Mail

GM Financial
Attn: Account Services SCRA
4000 Embarcadero Drive
Arlington, TX 76014-4101

Account Eligibility and Application Status

To request application of SCRA benefits, you will need to send in a copy of your military orders, a letter from your commanding officer on military letterhead or any form of official notification of military service. This information can be faxed, emailed or mailed. We will then review this information and let you know if we need anything else before letting you know whether your account is eligible for SCRA benefits.

You may send your orders to us by email, standard mail or fax. Once your orders have been received, we will review your accounts for SCRA protection.

Email: MilitaryCustomerSupport@gmfinancial.com

Fax: 1-877-470-9873

Mail
GM Financial 
Attn: Account Services SCRA 
P.O. Box 183581 
Arlington, TX 76096-3581

Overnight Mail
GM Financial 
Attn: Account Services SCRA 
4000 Embarcadero Drive 
Arlington, TX 76014-4101

We review each active account individually to determine eligibility for SCRA protection. There may be different benefits available for different account types. Our Military Customer Support team will help you identify the available benefits for each of your accounts.

No, the SCRA is only for active-duty military customers at this time. If you’re a veteran and called to active duty, you may be eligible for SCRA protections.

Our dedicated Military Customer Support team can be reached at 1-855-719-9693 from 8 a.m. to 5 p.m. CT, Monday through Friday.

After proper documentation has been received and SCRA eligibility has been determined, a member of our Military Customer Support team will call you to discuss next steps. You’ll also receive a letter in the mail to the address on file.

SCRA Protections

Yes, your monthly payment is still required when the rate is reduced to 6%.

No, the SCRA also allows eligible service members to cancel or terminate your lease without paying certain early termination charges or penalties. However, you may still be responsible for some end-of-lease amounts such as past due payments up to the date of termination, taxes, excess mileage and/or excess wear related to your vehicle(s).

Once your lease has been approved for SCRA early termination, we will outline next steps for you. Your originating dealership is the best place to turn in your vehicle when you want to terminate your lease. If you have moved a significant distance, please reach out to your local participating GM dealership to ensure they are available to accept the vehicle for turn-in.

If you experience any issues, feel free to call us at 1-855-719-9693 from 8 a.m. to 5 p.m. CT, Monday through Friday.

Yes, please obtain a receipt that shows your mileage, the dealership name and point of contact for your records from the dealership.

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