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We're glad you're here.

As a GM Financial customer, you can customize your experience — from how you pay to the ways you contact us.

And this page is just the beginning. You can find even more information on our FAQ page.

We'll walk you through what to expect as a customer, help you set up a profile to manage your account and provide you with links and information that will help you find the answers you need, when you need them.

Why should I register for MyAccount?

It's your go-to place for all things related to your account with us. 

You can make payments, enroll in paperless billing, sign up for and manage Auto Pay, and message with our Customer Advocates all from one place. You can also manage your notification preferences so they’re tailored to you. Learn more about the benefits of MyAccount.

Even better, it’s available online or through the GM Financial Mobile app for Android and iOS.

Things To Know

  • Good news! You can register your MyAccount right away using your Social Security number and email address. Or you can wait until you receive your welcome letter in the mail to register with your account number. Your MyAccount will be ready to use once we’ve completed the financing process with your dealer.
  • To keep things moving, please provide any additional information your dealer asks for when you sign.
  • Have questions? Contact your dealership or text WELCOME to 53721 to get answers from GM Financial (message and data rates may apply).
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What Are My Payment Options?

The fastest and easiest way to pay is by using MyAccount online or through the GM Financial Mobile app. But you can also pay by mail and over the phone.

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MyAccount Resource Library

How Do I Receive Paperless Statements?

Going paperless is easy, and you can see your statements online at any time. Simply log in to MyAccount or the GM Financial Mobile app to update your profile settings. This video will walk you through the steps.

Can I Set Up Auto Pay Online?

Setting up Auto Pay for your account is simple! Just sign in to MyAccount or the mobile app and enroll to have your payments withdrawn automatically. Check out this video for more.

How Do I Schedule Service?

Scheduling service at your preferred dealership is a click away. Just head to MyAccount either online or in your mobile app and find the closest certified service dealer location to you. This video will show you how.

How Can I Contact You If I have Questions?

You have several options, but MyAccount is the quickest way.

If you're logged in, we immediately know who you are and can answer your questions right away. Simply message us online or through the GM Financial Mobile app.

You can also text INFO to 53721 to meet Nanci, your virtual assistant, text with an agent, or call us at 1-800-284-2271 (message and data rates may apply).

Watch this video to learn how to message our team.

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Can I Get Text Alerts?

Yes. You can opt in to text alerts and receive payment reminders and past-due alerts.

Watch this video to learn more about your notification settings and alerts.

Message and data rates may apply.

Where Can I Learn About Financial Wellness?

KEYS® Online

A source of free, interactive courses that cover a variety of topics, including homeownership and retirement.

Financial Articles

We help answer some of the most commonly asked questions, like “How much car can I afford?” and “When is the best time to buy a car?”

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