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Security & Identity Theft

Security | GM Financial
How GM Financial Secures Your Online Information:
Advanced Encryption Technology
  • Encryption enables us to protect sensitive information, including your name, address, telephone number, Social Security number, and income before it is transmitted over the internet.  Strong encryption techniques render this sensitive information unreadable and prevents others from viewing it before reaching our server.
  • Our site is backed up on a regular basis. Website activity is checked consistently to protect the information you provide.
  • Sophisticated detection systems are utilized and activity on our website is monitored. We want users to feel secure while visiting our website.
Tips for Securing Your Online Information
  • Keep your password in a safe place.
  • Create a strong password with a minimum of 8 characters, containing upper/lower case letters, numbers, and special characters.  The more complicated your password, the more difficult it is for others to guess. Use the "log out" button when you exit the website. Although logs you off automatically after a certain time of inactivity, we recommend you use the "log out" button before closing your browser. This prevents any further activity from taking place after you have left the site.
  • Should you ever discover that someone has accessed your account without your permission, please contact us immediately.

If you ever have any questions regarding security information at, please feel free to email or call 1-800-284-2271.

Identity Theft | GM Financial

If you are the victim of identity theft regarding a GM Financial account and wish to request an investigation, the claim must be submitted in writing and mailed to GM Financial.

Required Documents

The following documents are required by GM Financial to process the claim:

  • Completed Investigation Request Form
  • Copy of an ID Theft Report, for example a police report, filed with a federal, state, or local law enforcement agency. 
Requested Documents

The following additional documents are not required (but may be requested) and will assist in expediting the claim:

  • Completed ID Theft Affidavit
  • Copy of a driver’s license or government-issued ID of the victim

Please mail to:

GM Financial
Attn: Central Fraud Department
801 Cherry Street, Ste. 3500
Fort Worth, TX 76102


Claim Resolution

Once the required documents are received, GM Financial will investigate your claim. The investigation will be resolved in the following manner:

If GM Financial can establish the true identity of the victim and determines the claim to be valid, the victim will be notified via mail, and GM Financial will report to the credit bureau agencies that the GM Financial account should be deleted from the victim’s credit file.

If GM Financial cannot establish the true identity of the claimant, or, in good faith, determines the claim to be invalid, the claimant will be notified via mail. The GM Financial account will not be deleted from the claimant’s credit file.


If you have questions or concerns regarding your identity theft claim, please email the CentralFraud department at Please include your name, contact phone number, account number if applicable and a brief description of your question or concern. A representative will contact you.

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