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Security & Identity Theft

Security | GM Financial
How GM Financial Secures Your Online Information:
Secure Socket Layer (SSL) Encryption
  • SSL technology enables us to protect sensitive information, including your name, address, telephone number, Social Security number and income information before it is transmitted over the internet. This ensures that no one will be able to read this information before it reaches our server.
  • We employ timely backups of all information on our site. Timely, consistent checks with log files ensure that no one manipulates any information you provide us.
  • We use sophisticated intrusion detection software. We monitor every visitor to our website as a measure against malicious intrusion. We want our users to feel completely safe and secure while visiting our website.
Tips for Securing Your Online Information
  • Keep your password and User ID in a safe place.
  • Select a password between six and 10 characters, containing both numbers and letters. The more complicated your password, the more difficult it is for others to guess.
  • Use the "log out" button when you exit the website. Although logs you off automatically after a certain time of inactivity, we recommend you use the "log out" button before closing your browser. This prevents any further activity from taking place after you have left the site.
  • Should you ever discover that someone has accessed your account without your permission, please contact us immediately.

If you ever have any questions regarding security information at, please feel free to email or call 1-800-284-2271.

Identity Theft | GM Financial

If you are the victim of identity theft regarding a GM Financial account and wish to request an investigation, the claim must be submitted in writing and mailed to GM Financial.

Required Documents

The following documents are required by GM Financial to process the claim:

  • Completed Investigation Request Form
  • Copy of an ID Theft Report, for example a police report, filed with a federal, state, or local law enforcement agency. (An FTC ID Theft Complaint form is not valid without an accompanying police report.)
Requested Documents

The following additional documents are not required (but may be requested) and will assist in expediting the claim:

  • Completed ID Theft Affidavit
  • Copies of (three) canceled checks signed by the victim and cleared by the victim’s checking account (used for signature comparison)
  • Copy of a driver’s license or government-issued ID of the victim

Please mail to:

GM Financial
801 Cherry Street,
Ste. 3500
Fort Worth, TX 76102


Claim Resolution

Once the required documents are received, GM Financial will investigate your claim. The investigation will be resolved in the following manner:

If GM Financial can establish the true identity of the victim and determines the claim to be valid, the victim will be notified via mail, and GM Financial will report to the credit bureau agencies that the GM Financial account should be deleted from the victim’s credit file.

If GM Financial cannot establish the true identity of the claimant, or, in good faith, determines the claim to be invalid, the claimant will be notified via mail. The GM Financial account will not be deleted from the claimant’s credit file.


If you have questions or concerns regarding your identity theft claim, please email the CentralFraud department at Please include your name, contact phone number, account number if applicable and a brief description of your question or concern. A representative will contact you.

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