Thank you for visiting GM Financial. Here is a list of the most commonly asked questions. If you don't find the information you need here, please contact Customer Service.
Simply go to our Online Bill Payment service in the Make A Payment section and enter the required information and submit your payment with the click of a mouse. You'll need to have the following information ready to make your payment: Payment Amount, 9-digit Bank Routing Number, Bank Account Number.
Yes, you can send your payment overnight. If you are sending it by U.S. Postal Service Overnight Mail, please send it to the address on your statement. If you do not have your statement, you can get a temporary coupon online by visiting the MyAccount section of our website. Send your payment with the coupon to the following address:GM Financial1820 E. Sky Harbor Circle SouthSuite 150Phoenix, AZ 85034-9700Please be sure to include your account number on your check or money order. If you have not received your monthly statement, you may want to check your address to see if it needs to be updated. This address can also be used for overnight payments sent via the post office. Payments sent by other overnight carriers should be addressed to:If you have received your monthly billing statement, please send your payment to the address shown on the payment stub. If you do not have your monthly billing statement, you can print a temporary payment coupon by logging in to the MyAccount section of our website. Canadian customers should send their payments to:PO Box 4294 Postal Station AToronto, ONM5W 5X7Canadian customers should send their overnight payments to:GM FinancialCanada OvernightAttn: Payment Services4001 Embarcadero Dr.Arlington, TX 76014
This information is available to online members on the MyAccount page of our website or you may contact Customer Service at 1-800-284-2271.
GM Financial does not accept payments made in person. You may make a payment via telephone at 1-800-284-2271 (a Western Union fee applies). Or you may also mail your payment to the following address: GM FinancialP.O. Box 78143Phoenix, AZ 85062-8143For other payment options visit the Make a Payment page on our website.
At this time, GM Financial can only accept a payment online for the current date. Currently, if you'd like your payments automatically deducted from your account each month, our Automatic Payment Plan can help. Visit our Payment Options section for more information.
Yes. GM Financial offers a free Automatic Payment Plan service to qualified customers. To enroll visit our Make A Payment page and click on Pay Automatically to obtain details and an enrollment form.
Upon the filing of a petition for bankruptcy, AmeriCredit/GM Financial is prohibited by certain federal laws from making any attempt to collect on an account which existed at the time of such filing, absent permission from the Bankruptcy Court. GM Financial will place any account on which one or more persons on the account has filed a bankruptcy petition in bankruptcy status. All statements on the account will cease. All automatic payment plans on the account will also cease. You should contact your attorney to discuss your obligations as a debtor in bankruptcy.
GM Financial offers various ways for our customers to pay their bill, which includes credit card payments through Western Union. Please visit our Web site for payment options.
Since each state may have different regulations, please review your contract for an explanation of how late fees are assessed to your account. You may also contact Customer Service for further assistance at 1-800-284-2271 or send us an e-mail at firstname.lastname@example.org.
You'll need the User ID and Password that you used to register for MyAccount. The User ID is not case sensitive, but the Password must be entered exactly as you created it. For example, Password123 cannot be entered as PASSWORD123. If you try unsuccessfully to log in three times, your account will be locked for security reasons. Before you contact Customer Service, please wait 30 minutes and try again. If you forget your User ID and Password combination, please visit the website to reset them.
Refinancing is not available at this time.
On the Account Dashboard page, click the "Link Another Account" button toward the bottom of the page. Enter the loan or lease account number and click "Link Account." For account verification, U.S. customers must enter the last four digits of their SSN, Canadian customers must enter their Date of Birth, and commercial customers must enter their company Tax ID Number (TID). This information is required for each account you want to add to your profile.
No. Within MyAccount, personal and commercial accounts are managed separately.
You can request a payoff online by logging in to MyAccount or by contacting Customer Service at 1-800-284-2271. Payoff quotes are available online Monday - Saturday: 6:30 a.m. to 10 p.m. CT.
The 1099-C form is required by tax law and relates to your tax liability. In order to receive the title to your vehicle, the loan balance must still be paid in full. If you subsequently pay the loan in full and wish to obtain relief from your 1099-C tax liability, you must seek resolution of the tax liability with the IRS. For more information, you should contact the IRS or seek the advice of a tax professional.
GM Financial will not pursue any additional collection activity on the account.
No. This is a one-time statement required by the IRS on the uncollected balance of your account.
1099-C statements are generated and sent to the buyer listed on the account. However, if the debt owed is $10,000 or more, a 1099-C statement is sent to both the buyer and co-buyer.
The buyer will receive the 1099-C statement at the address listed on the account. However, if the debt owed is $10,000 or more, both the buyer and co-buyer will receive a statement.
The executor of the estate should contact their legal advisor or the IRS for further instructions.
To request a duplicate copy, please contact us at 1-866-537-8840.
After your request is processed, you should receive the copy within 5 to 10 business days.
If the information contained on the 1099-C statement you received is not accurate, please contact us at 1-866-537-8840.
With supporting documentation, AmeriCredit will make the necessary corrections and update the 1099-C statement. (Note: Depending on the inaccurate information, documentation may or may not be required).
Due to federal law, GM Financial does not send billing statements to any customer involved in an active bankruptcy case. If you wish to find out information on your account you may request such information via writing or telephone at 1-877-203-5538. If you wish to mail your request, please send it to:
GM Financial Attn: Bankruptcy Department
P.O. Box 183853
Arlington, TX 76096-3853
You'll need your User ID and password that you created when you registered in the MyAccount section. The User ID and password are case-sensitive and must be entered exactly as you created them. For example, JohnDoe cannot be entered as JOHNDOE. If you try unsuccessfully to login three times, your account will be locked for security reasons. You should try again in 30 minutes before contacting Customer Service. If you have forgotten your User ID and password combination, please visit the Web site to reset your User ID and password.
Please contact GM Financial at 1-800-284-2271 to update your account. Please review your contract to verify if Credit Life Insurance was purchased.
You can change your name by filling out the name-change form available on www.gmfinancial.com and sending it to us with the requested documents. You can send the information to us with e-mail attachments to email@example.com or by faxing it to us at 1-877-999-7088 or 1-877-999-7089 Attention: "Name Change." You can also send it to us via mail at:
GM Financial Attn: Account Information Change
P.O. Box 183581
Arlington, TX 76096
If you have forgotten your User ID and/or password combination, please visit the Forgot User ID form or Forgot Password form or call us at 1-800-284-2271. Once you are logged in, for security reasons you will be prompted to change your password.
This will need to be changed through the Department of Motor Vehicles in conjunction with our Collateral Administration Department. Please call Customer Service at 1-800-284-2271 to inquire as to the necessary documentation. (We require probate or court documentation to remove individuals from a title that are listed on the account.)
If you receive an unspecific error message during the gmfinancial.com registration process or while logging in, please copy and paste the error message into an e-mail at the address provided under Contact Us at gmfinancial.com or call us at 1-800-284-2271. Please include your name, account number and zip code, which may assist us in determining the cause. We will research the information you've provided and follow-up with you as soon as possible.
You are not required to sign a Reaffirmation Agreement. However, by executing a Reaffirmation Agreement with GM Financial, you will resume receiving monthly statements on your account, be able to access your account via our Web site, and be eligible for deferments on your account, once your case has been discharged. All of these services are not available to customers who have been discharged in a bankruptcy case but not reaffirmed their debt with GM Financial. If you wish to reaffirm your debt with GM Financial, a Reaffirmation Agreement must be signed by you, your attorney and GM Financial and that document must be filed in a timely manner with the Bankruptcy Court. If you are not represented by bankruptcy counsel, the Bankruptcy Court must approve the Reaffirmation Agreement before it is a valid, binding agreement. It is your responsibility to obtain such approval. GM Financial urges you to discuss your obligations as a debtor in bankruptcy with your bankruptcy attorney.
If you have not received your first billing statement you may login to myaccount.gmfinancial.com* in order to print a payment coupon, obtain mailing addresses or learn about your other payment options, including paying online.
* Requires registration.
An ACH (Automated Clearing House) debit is a transaction through the ACH network originated to remove funds from the receiver.
Only individuals on the contract can be added to the title.
Please contact a Customer Service Representative at 1-800-284-2271 for assistance during the following hours:
Monday - Thursday: 7 a.m. - 8 p.m. CT
Friday: 7 a.m. - 7 p.m. CT
Saturday: 7 a.m. - 6 p.m. CT
Your contract with GM Financial is legally binding and cannot be changed or updated.
Please call us at 1-877-203-5538 so that we may assist you.
Your contract with GM Financial is legally binding and cannot be changed or updated unless one of the two parties listed on the contract is deceased. We can remove a deceased party from a title, we can update the account that the party is confirmed deceased, but we cannot remove the deceased party from the account. A death certificate must be provided to GM Financial. For more information please call 1-800-284-2271.
Upon the filing of a petition in bankruptcy, GM Financial will report the account as being involved in a bankruptcy case. Upon dismissal of the case, GM Financial will report the account as being dismissed in a bankruptcy case. Upon confirmation of a discharge, the trade line will be deleted unless a valid reaffirmation agreement is obtained in the Chapter 7 bankruptcy case. If reaffirmed, GM Financial will report the account as being reaffirmed in a bankruptcy case.
If you received a message that your login attempt failed "Due to the current status of your account, MyAccount is not available.", please contact a Customer Service Representative at
1-800-284-2271 during the hours below for assistance.
Monday - Thursday: 7 a.m. - 8 p.m. CT
Friday: 7 a.m. - 7 p.m. CT
Saturday: 7 a.m. - 6 p.m. CT
There may also be times that you cannot access your GM Financial online account due to scheduled website maintenance. In this case, please try again later to login to your account.
You will need to go to your Department of Motor Vehicles (DMV) office to re-register. Since each state has its' own procedures to follow, we recommend that you contact your DMV prior to arriving at their office. (There are three states that require permission from the lien holder to re-register: Arizona, New York and West Virginia.)
The DMV or tag agency will need to make the request (on their letterhead) for the original title to be sent to them for the out of state registration. Please fax or mail this completed request from the DMV or tag agency to us at the number or address listed below:
817-525-8751 or 1-800-572-1571
Attn: Out of State Registration Dept.
Attn: Out of State Registration Dept.
P.O. Box 182673
Arlington, TX 76096-2673
Please Note - the P.O. Box 182673 must be referenced on all Department of Motor Vehicle paperwork and requests to ensure timely processing.
Upon the entry of a discharge order in a Chapter 7 or 11 bankruptcy case, GM Financial is prohibited from making collection efforts on any debt, which was discharged. GM Financial's security interest in the collateral on the account remains and GM Financial retains its state law and contractual rights to protect such interest.
Upon the entry of a discharge order in a Chapter 12 or 13 bankruptcy case, GM Financial is prohibited from making collection efforts on any debt, which was discharged. Depending on how GM Financial was treated under the plan of reorganization approved by the bankruptcy court, GM Financial may be required to release its security interest upon the entry of the discharge or its security interest in the collateral on the account remains and GM Financial retains its state law and contractual rights to protect such interest. You should discuss these alternatives with your bankruptcy attorney.
If you would like to surrender your automobile please call us at 1-877-203-5538. Please have your account number ready as well as your bankruptcy case number. You should know that certain federal laws prohibit GM Financial from picking up an automobile during certain times in a bankruptcy case. We will try to assist you in any way we can with this matter.
Account terms are not modified in a Reaffirmation Agreement with GM Financial.
Update the answer to the following: Questions regarding vehicle registration should be directed to the Customer Service Department at 1-800-284-2271.
If you have filed for bankruptcy under Chapter 11, 12 or 13, GM Financial cannot offer you a deferment, you should contact your attorney regarding your rights and obligations on the account.
If you have filed for bankruptcy under Chapter 7, GM Financial can only consider a deferment if a valid Reaffirmation Agreement has been received. Please contact us at 1-877-203-5538 so that we may assist you.
Your original contract documents will tell you what type of credit insurance, if any, you purchased at the time you bought your vehicle.
Please contact a GM Financial representative at 1-800-284-2271.
GM Financial does not restrict customers from painting their automobiles.
GM Financial sends updated information on your account to the credit reporting agencies on a monthly basis, or more frequently if necessary.
You may dispute your credit reporting information directly with the credit bureaus or you may dispute it directly with GM Financial in writing at: GM FinancialAttn: Customer Service SupportP.O. Box 181145 Arlington, TX 76096-1145
GM Financial works directly with dealerships to make applying for credit convenient for you when you're ready to buy or lease a new vehicle. Our secure online credit application helps save you time at the dealership.
You may encounter some technical difficulties if you are using an early version of Microsoft's Internet Explorer. Please visit www.microsoft.com to download a compatible Web browser. If you continue to experience technical difficulties, please contact your Internet Service provider for further assistance.
You will need to supply us with several pieces of documentation prior to us sending you the Authorization to Travel. Eligibility will be determined once all documentation has been submitted. Please call our Customer Service department at 1-800-284-2271 for a full explanation of the forms necessary for completing this transaction.
Your privacy is important to us, and we understand that you expect us to safeguard your personal financial information in a secure manner. For more information please visit our Privacy page online.
To apply for this program please visit the SCRA page on our Web site or Contact the Customer Service Department at 1-800-284-2271.
You can change your address quickly and easily online by logging in to the MyAccount section of our Web site and selecting Change Information. This allows you to update your address, phone number and e-mail address. Changes to your contact information may be made online Monday - Saturday from 6:30 a.m. to 10 p.m. CT (Some restrictions may apply).
Used automobiles are generally sold for a price negotiated between the wholesale value and the retail value. Properly assessing the condition of the used automobile you wish to purchase or trade-in significantly influences the value. Check online for tools that will assist you in determining the value of your automobile.
If your car has mechanical problems, check your original retail installment sales contract documentation for warranty information. You may have purchased an optional service warranty with your automobile. Check online for maintenance tips or vehicle history reports.
We do not offer financing for motorcycles, recreational vehicles or houses.
A Reaffirmation Agreement is an agreement between a creditor and debtor(s) who has filed bankruptcy stating that the debtor(s) will honor the terms of the initial contract initiated with the creditor. By executing a Reaffirmation Agreement with GM Financial, you will resume receiving monthly statements on your account, be able to access your account via our Web site, make payments via that Web site and be eligible for deferments on your account, once your case has been discharged. All of these services are not available to customers who have been discharged in a bankruptcy case but not reaffirmed their debt with GM Financial. If you wish to reaffirm your debt with GM Financial, a Reaffirmation Agreement must be signed by you, your attorney and GM Financial and that document must be filed in a timely manner with the Bankruptcy Court. If you are not represented by bankruptcy counsel, the Bankruptcy Court must approve the Reaffirmation Agreement before it is a valid, binding agreement. It is your responsibility to obtain such approval.
Check online for tools you'll need to determine the current value of your automobile or the value of another new or used automobile.
Simple Interest is an interest accrual method. Interest accrues on a daily basis on the unpaid principal balance. The interest charge is always based on the principal balance, so interest on interest is not charged. Please refer to your contract to determine if you have a simple interest contract.If you would like to discuss Simple Interest in greater detail, feel free to contact our Customer Service department at 1-800-284-2271.
On a simple interest contract, interest accrues on a daily basis based on the remaining unpaid principal. As each monthly installment is paid, the payments will be applied first to any interest that has accrued on the unpaid principal balance and then to the principal balance remaining on the account and/or other fees as applicable.
If payments are received every month on the due date as detailed on the contract, the final payment due at maturity will be the same as what is listed as the final payment on the contract.If payments are not received by the scheduled due date, the final payment can be greater than or less than the scheduled payment amount that is listed on your contract.
For example, if payments are paid prior to the scheduled due date, less interest accrues and the principal balance will reduce at a faster rate.Conversely, if payments are paid after the scheduled due date, more interest accrues and the principal balance will reduce at a slower rate because the interest that has accrued is always paid first.
If you would like to discuss Simple Interest in greater detail, feel free to contact our Customer Service department at 1-800-284-2271.
Please send a declaration page from your insurance policy stating your insurance coverage. This may be sent via fax at 1-888-524-3673 or 1-888-524-3856 or mailed to:GM FinancialAttn: Bankruptcy DepartmentP.O. Box 183853Arlington, TX 76096-3853
Please call Customer Service for instructions at 1-800-284-2271.
Some insurance companies routinely report lapses in coverage to lien holders. Please direct any proof of insurance concerns to our Insurance Service Center. Their telephone number is: 1-800-782-2188. Any insurance paperwork should be directed to the following addresses: U.S. Customers:AmeriCredit Financial Services, Inc.Insurance Service Center P.O. Box 1617 Minneapolis, MN 55440-1617Canadian Customers:AmeriCredit Financial Services of Canada, Ltd P.O. Box 9827, Station T Ottawa, ON K1G 3X2 If you'd like to fax your information, you can do so by faxing: U.S. Customers Fax: 1-800-562-6148 Canadian Customers Fax: 1-800-260-2388Be sure to include your AmeriCredit account number and reference number on any information that you mail/fax.You may also visit the Insurance Service Center website at www.vanwagenen.com for account information.
You are required to maintain full-coverage comprehensive and collision insurance with deductibles not to exceed $1000, with GM Financial as the loss payee and lien holder.
The additional amount you forwarded with your payment could have been posted as a principal reduction, or as a credit towards your next scheduled due date, rather than allocated to your late fees. This can be changed by notifying our Customer Service department at 1-800-284-2271 or by sending an e-mail to firstname.lastname@example.org.
Your originating GM dealer is best qualified to assist you with the end-of-lease process. If you have moved a significant distance since you leased your GM vehicle, or you would like to turn in your vehicle at another GM dealership, please contact GM Financial at 1-800-436-1463.
Your security deposit will be returned to you, less any amounts owed under your lease agreement, within 60 days of returning your leased vehicle.
If you turn in your lease vehicle, you are responsible for any excess wear-and-tear charges, remaining payments, excess mile¬age charges, fees, taxes and/or citations.
If you elect to return your leased vehicle and have exceeded the allowed mileage in your lease agreement, you will be charged for the additional miles. These charges are detailed in your lease agreement.
Contact your originating GM dealer to assist with obtaining a quote or call GM Financial at 1-800-436-1463. Please have your ac¬count number, social security number or vehicle identification number (VIN) available to help us quickly locate your account.
Yes. Depending on your scheduled termination date, there may be several options available to you. Please contact GM Financial at 1-800-369-5212 or the originating dealership for details.
The standards for wear and tear are listed in your lease agreement. Any wear to the vehicle that is not excessive is considered normal. Examples of excess wear and tear include, but are not limited to, missing or broken parts, dented or damaged body panels, and cracked or broken glass.
The only acceptable method of payment for your final bill is mailing a personal check or certified funds.
Please contact your originating dealership or GM Financial at 1-800-369-5212.
No, GM Financial (formerly known as "AmeriCredit") does not recognize post-dated checks. All payments are posted and processed upon receipt.
No, at this time Online Bill Payment is only available to residents of the United States. We apologize for any inconvenience this may cause. Please call Customer Service at 1-800-284-2271 to inquire about other convenient payment options.
You will need to check with your Paymaster or inquire directly with Fort Knox Bank at 1-800-765-2110 to obtain the information necessary to track your missing payment.
Payments cannot be deducted automatically from a bank account if you are involved in an active bankruptcy case, as any attempt by GM Financial to do so could be construed as an attempt to collect a debt in violation of certain federal laws. If you were on an automatic payment plan prior to filing bankruptcy, such plan will automatically be stopped upon GM Financial's receipt of notification of the bankruptcy filing.
You may e-mail GM Financial Customer Service by selecting the Contact Us link at gmfinancial.com or by calling the Customer Service Department at 1-800-284-2271. You may also contact your financial institution.
More than one payment may be made per business day as long as the amounts are different. Any payments made after 7:30 p.m. CT will post to your account the following business day.
Any overage on an account is refunded to the customer 30 days following date of payoff.
If you are a GM Financial vendor, the accepted payment terms are Net 30.
You may send a payment via regular mail, overnight mail or over the phone. You can also make a payment online - www.gmfinancial.com.To make a payment via phone, please call 1-877-203-5538 (a Western Union fee applies).To mail a payment, please send it to:GM Financial P.O. Box 78143Phoenix, AZ 85062-8143To overnight a payment, please send it to:GM Financial1820 E. Sky Harbor Circle SouthPhoenix AZ 85034
Yes, if your payment does not clear the first time, it will be submitted a second time, provided your financial institution will allow it. If the second attempt to draw funds fails, it will be considered as an Insufficient Funds transaction.
Please contact a Customer Service Representative at 1-800-284-2271 for assistance during the following hours:Monday -Thursday: 7 a.m. - 8 p.m. CT Friday: 7 a.m. - 7 p.m. CTSaturday: 7 a.m. - 6 p.m. CT
Please review your contract documents. Your first payment generally is due 30 days from the date your contract is executed. You will receive a billing statement approximately 14 days before your due date. Regular payments can be mailed to: GM FinancialP.O. Box 78143Phoenix, AZ, 85062-8143.
You will be able to make a payment online if your account is no more than 90 days past due (certain restrictions may apply). If your account is more than 90 days past due, please contact a Customer Service Representative at 1-800-766-2271 during the hours below for assistance. Monday - Thursday: 8 a.m. - 8 p.m. CT Friday: 8 a.m. - 5 p.m. CT Saturday: 8 a.m. - 12 p.m. CT
At this time, GM Financial can only accept a payment made on today's date. We are working hard to make a future-date option available for Online Bill Payment. Please check back soon for this enhancement.
GM Financial does offer an Automatic Payment Plan. You may print the application form for this service by visiting the Pay Automatically icon at www.gmfinancial.com, or you may call and request this form from Customer Service at 1-800-284-2271. The process will take approximately 3 weeks to complete.
Any payment made before 5 p.m. CT will post to your account that same day (excluding weekends and holidays). Any payment made after 5 p.m. CT will post to your account the following business day (excluding weekends and holidays). The funds will be drafted from your bank account within 2 business days from the posting date (excluding weekends and holidays).
Please keep the following information in mind when using the Online Bill Payment service:
To ensure on-time payment, please allow up to two business days for payments to post to your account (excluding weekends and bank holidays). If your account is past due, collection efforts may continue until your account reflects the posted payment. We are unable to cancel a payment once the payment is submitted and authorized. Please contact your financial institution to cancel a payment. More than one payment may be made per business day. GM Financial is not responsible for payment delays. Future-dated payments are not accepted.
A Western Union fee may apply for the Online Bill Payment service.
You may request to have your payment history sent to you by calling our Customer Service department at 1-800-284-2271 or you can e-mail us at email@example.com.
If you have received your monthly billing statement, please send your payment to the address shown on your billing statement. If you do not have your statement, you can mail payment to: GM FinancialP.O. Box 78143Phoenix, AZ 85062-8143Overnight payments can be sent to: GM Financial1820 E. Sky Harbor Circle South Suite 150Phoenix, AZ 85034-9700Please note your account number on your check, money order or cashier's check. Canada Regular MailAmeriCredit P.O. Box 4294 Postal Station AToronto, ON M5W 5X7 Canada OvernightAmeriCredit Attn: Payment Services4001 Embarcadero Drive Arlington, TX 76014Payment address information is also available by visiting our Make A Payment page and clicking Pay By Mail.
You have three options to get your payment to us today: Western Union Quick Collect® (Western Union fee applies), via check-by-phone if you have a checking account (a Western Union fee applies), or by logging on to www.gmfinancial.com to make an online payment (a Western Union fee may apply). To make a payment through Western Union, visit our Make A Payment page and select the option that fits your needs. To make a payment via telephone, call us toll-free at 1-800-766-2271. Phone payments made by 5 p.m. CT, can be posted the same day. Please have your bank account number and check routing number available when you call.To make a payment via the website, log on to www.gmfinancial.com. * * Registration is required for this service.
GM Financial currently accepts payments for U.S. accounts over the telephone if you have a checking account. To make a payment via phone, call us toll-free at 1-800-284-2271. Please have your bank account number and check routing number available when you call (a Western Union fee applies).
To request that your account be reviewed for due date change eligibility, you may contact our Customer Service department at 1-800-284-2271 or send us an e-mail at firstname.lastname@example.org.
No, GM Financial does not offer a grace period. GM Financial requires that all payments be made by the due date listed on your statement. Interest charges and possible late fees will accrue and be applied to your account each day it is past due according to your contract. If you have additional questions, you may contact our Customer Service department at 1-800-284-2271 or send us an e-mail at email@example.com.
Currently GM Financial does not have any programs available that would allow you to reduce your payment amount or interest rate.
You may obtain a payoff quote or inquire as to the current status of your account via writing or telephone at 1-877-203-5538. If you wish to mail your request, please send it to:GM FinancialAttn: Bankruptcy DepartmentP.O. Box 183853Arlington, TX 76096-3853
You may request a payoff either via writing or telephone at 1-877-203-5538. If you wish to mail your request, please send it to:GM FinancialAttn: Bankruptcy DepartmentP.O. Box 183853Arlington, TX 76096Or e-mail: firstname.lastname@example.org.
All requests for key codes must be made to the Collection Representative/Call Center which made the assignment. The best time to make the request is when contacting the Center to report the vehicle as repossessed.
Your account balance differs from your payoff balance due to interest charges, fees and other items that may be credited or debited from your account. If you have additional questions concerning your account balance, please contact Customer Service at 1-800-284-2271.
With online access to your GM Financial account, you have access to your updated account payoff amount as well as other important account information such as your upcoming payment amount or due date. Payoff quotes are available online Monday - Saturday: 6:30 a.m. to 10 p.m. CT.
You will typically receive your title within 30 days after your account is paid in full, or as required by state law. If you have not received the title within 30 days, please contact Customer Service at 1-800-284-2271.
Please contact a Customer Service Representative at 1-800-284-2271 for assistance during the following hours:Monday - Thursday: 7 a.m. - 8 p.m. CTFriday: 7 a.m. - 7 p.m. CTSaturday: 7 a.m. - 6 p.m. CTOr e-mail us at email@example.com.