If you have been impacted by the federal government shutdown and need to discuss options that vary from your scheduled due date, please contact our Customer Experience team by logging on to gmfinancial.com/MyAccount or by phone at 1-800-284-2271.

Your top lease questions answered

Customers and salesperson discuss end of lease options April 20, 2017

Your top lease questions answered

Already dreaming of your next lease and wondering how the lease-end process works? What about your payment options? We’ve got you covered. Below, find answers to the most frequently asked questions about leasing.

What happens at the end of my lease?

As your lease-end approaches, that doesn’t have to mean the end of the road in a GM vehicle. The GM dealership where you leased your vehicle is your best resource for answers about lease-end. As you plan your next move, keep these options in mind:

  1. Return the vehicle to your dealership and lease or purchase another GM vehicle

    It’s never too early to see what’s available, so start exploring new vehicles and schedule a test drive at your GM dealership. After you turn in your old vehicle, the dealership can help guide you through a new lease or purchase.

  2. Purchase your leased vehicle

    Love your ride? You can purchase your leased vehicle at any time during your lease period. Contact your dealership to discuss purchase or finance options.

  3. Turn in your vehicle

    When your contract ends, return your leased car, truck or SUV to the dealership you leased it from. Be sure to make an appointment with the dealership so they’re ready for you and bring your owner’s manual, extra set of keys and any accessories that came with the vehicle.

See more information on our Lease-End Options page.

Why do I need a pre-inspection?

If you want to turn in your leased vehicle, a pre-inspection within 90 days of lease-end can help you get a full picture of your vehicle’s condition — and if you should expect excess wear and use or mileage charges. Schedule a complimentary inspection with AutoVIN by calling 1-800-556-2811 or going to www.autovin.com

Will I owe anything at the end of my lease?

No matter which option you choose, it's your responsibility to pay out your lease contract. You may also be responsible for excess wear and use charges or mile overages. Review your contract for more information on which fees might apply.

What are my payment options?

You can make free and convenient online payments direct from your bank account at any time. Or, you can log into MyAccount to set up free recurring payments to automate the process.

Other payment options include:

  • Pay by Debit/ATM card
  • Pay by credit card
  • Pay by mail
  • Pay by phone (automated phone system or agent-assisted options available)
  • Pay by cash

Find out more details and applicable fees on our Payment Options page.

Am I responsible for fees like tolls and tickets on my leased vehicle?

Yes. You are responsible for any applicable tolls, tickets, property tax or fees assessed during your lease contract. GM Financial will add the charges from any notices we receive to your monthly billing statement with a copy of the original bill. If you do not receive a monthly billing statement, you will receive a separate bill to take care of the balance.

Pro Tip: Toll tags can simplify this process by billing tolls directly to you instead of GM Financial.

Have more questions? Visit our FAQ page or visit gmfinancial.com/myaccount and log in to chat with customer service.

By Scooter Hendon, GM Financial

GM Financial’s Scooter Hendon might have a funny name, but he’s serious about educating customers about financing their vehicles – and no, not the foot-powered kind on two wheels.

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