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GM Financial customer seeking help online

Meet Nanci: Your Virtual Assistant

Nanci is a virtual assistant available to GM Financial customers who are seeking information about their account. She started working for us in the first quarter of 2020, and spent a lot of time learning about our customers and what they need most.

When is Nanci available?

She’s on the clock 24 hours a day, seven days a week. When you message us in MyAccount, chat or text, she’s there to help, wherever and whenever you might need it.

What does Nanci do?

Nanci makes your life easier. She answers questions, provides resources, solves problems and might even crack a joke. Nanci has the inside scoop on things like:

  • Payment details
  • Lease-end information
  • Frequently asked questions

How can I reach Nanci?

If you have questions, you can start by logging in to MyAccount and sending a message or texting* INFO to 53721. Nanci will be there, day or night. Best of all, she’s a great listener. The more you talk with Nanci, the more she learns and improves.


*There is no charge from GM Financial, but message and data rates may apply.

Eric Jordan
By Eric Jordan, GM Financial

Eric Jordan is passionate about helping others strengthen their financial savvy. He also spends a lot of time strengthening his dad skills as a father of four boys. It’s not uncommon to find Eric rearranging car seats in his Yukon XL, or playing “the bad guy” to the kiddos “superheroes.”


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