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What is SCRA?

The Servicemembers Civil Relief Act (SCRA) is a federal law that provides legal and financial protections to those who have answered the nation’s call to serve. GM Financial is committed to providing benefits and protections to eligible service members in accordance with SCRA. Some SCRA protections also apply to dependents.

Who may be eligible for SCRA benefits?

The SCRA may apply to the service members in the following branches when they are in military service:

  • Air Force
  • Army
  • Marine Corps
  • Navy
  • Coast Guard    
  • Active service commissioned officers of the Public Health Service or the National Oceanic and Atmospheric Administration
  • Enlisted Reserve Corps
  • National Guard    

Key benefits and protections under SCRA

You may qualify for:

  • Reduction of Interest Rate to 6% for a pre-service account
  • Early termination of a vehicle lease without penalty
  • Protection from repossession without a court order

How do I  check if I am SCRA eligible?

If you are in active duty military service, have received your active duty orders or are the spouse or dependent of a person called to active duty, please forward your account number and ONE of the following to the GM Financial email address, fax number or mailing address below:

  • A copy of your official military orders
  • A letter from your commanding officer on military letterhead
  • Any form of official notification of military service

Contact Us:

Email: MilitaryCustomerSupport@gmfinancial.com

Military Support Team Phone Number: 1-855-719-9693

Fax: 1-877-470-9873

Standard Mail

GM Financial
Attn: Account Services SCRA
P.O. Box 183581
Arlington, TX 76096

Overnight Mail

GM Financial
Attn: Account Services SCRA
4000 Embarcadero Drive
Arlington, TX 76014

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