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Common Questions

Due to power disruptions and inclement weather, call and messaging wait times are significantly longer than normal. Log in to MyAccount to make payments and avoid the wait – no need to call us. Phone wait times may exceed 2 hours.

Login to MyAccount to find all your account information, including payment status, due dates and digital statements. If you message us through MyAccount, our virtual assistant will know who you are and is available to help with account questions 24/7.

Our FAQ page is loaded with common questions from our customers regarding account management, like digital statements, going paperless or making a payment.

How to Get Help

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Log in to MyAccount

Access your account, view statements and make payments online or in the GM Financial Mobile app.

Not yet registered? Register now

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Message or Text Us

Start the conversation with a Customer Advocate through MyAccount online or in the GM Financial Mobile app. Or, you can text* ASSIST to 53721.

                              ASSIST to 53721

*There is no charge from GM Financial, but message and data rates may apply.

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Hours of Operation

Phone Support Hours:

Mon–Fri
7 a.m. – 6 p.m. CT
Sat
9 a.m. – 1 p.m. CT
Sun
Closed

Messaging Support Hours:

Mon–Fri
6 a.m. – 10 p.m. CT
Sat
7 a.m. – 5 p.m. CT
Sun
7 a.m. – 5 p.m. CT

Speak to a Customer Advocate during support hours at 1-800-284-2271. Wait times may be longer than usual. For faster service, send us a message in MyAccount or on the GM Financial Mobile app.

Business Customers:

Contact us about your account one of three ways:

Text* BIZ to 53721

Email: CVLCustomerExperience@gmfinancial.com

Call the GM Financial Business Customer Experience team at 1-855-501-5563

*There is no charge from GM Financial, but message and data rates may apply.

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