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Servicemembers' Civil Relief Act (SCRA)

The Servicemembers Civil Relief Act (SCRA) applies to qualified active duty military personnel. Benefits provided under the SCRA vary.

Please contact GM Financial at 1-800-369-5212 to learn more.

Please provide GM Financial with military notification that includes your name and active duty date. GM Financial must receive notification in one of the following formats:

  1. A copy of the active duty orders;
  2. A letter from your commanding officer on military letterhead; or
  3. Some form of official notification

Send the active duty notification to the Customer Service Support department via fax or mail.

  • Fax Number: 817-524-2820
  • Mail:
    GM Financial
    Attn: Customer Service Support
    P.O. Box 183581
    Arlington, TX 76096

If you have any questions, contact the Customer Service department at 1-800-284-2271.

Additional Information

To process your payments efficiently while you are in active service, one convenient option is to enroll in the Military Allotment (MAC) program. Military allotment is a payroll deduction plan offered to armed forces personnel.

If you are interested in a MAC account you may:

  • Call 1-800-765-2110;
  • Contact your military branch's personnel office; or
  • Visit the MAC Allotment page in the MyAccounts section of GM Financial's website.