Question What’s the easiest way for me to make payment?
Answer

Due to power disruptions and inclement weather, call and messaging wait times are significantly longer than normal. Log in to MyAccount to make payments and avoid the wait – no need to call us. Phone wait times may exceed 2 hours.

Question How can I get answers to my questions about my account?
Answer

Login to MyAccount to find all your account information, including payment status, due dates and digital statements. If you message us through MyAccount, our virtual assistant will know who you are and is available to help with account questions 24/7.

Question Where can I find information online?
Answer

Our FAQ page is loaded with common questions from our customers regarding account management, like digital statements, going paperless or making a payment.