If you have been impacted by the federal government shutdown and need to discuss options that vary from your scheduled due date, please contact our Customer Experience team by logging on to gmfinancial.com/MyAccount or by phone at 1-800-284-2271.

New Customers

New to GM Financial?

Let's Get Your Journey Started

Welcome to GM Financial. We’ll send you a welcome letter with your account details once your account number has been generated. Also, watch for periodic surveys in your email to help ensure we are constantly improving and providing a remarkable experience for you.

In the meantime, we can help you get your journey started with us. We’re committed to providing remarkable service to you, and we’re excited to have you as our customer.

New Customer Checklist

  1. Don’t Have Your Account Number Yet?

    Once you sign for your vehicle at the dealership, there are many activities that must occur to create your new account.

    Things To Know

    • To help speed things up, please be sure you have provided to your dealer any additional information requested at the time of signing.
    • If you're unsure about what you might need to provide, please contact your dealer.
  2. Have Your Account Number? Register For MyAccount

    Once you have your welcome letter and account number, sign up for MyAccount to easily make a one-time payment, set up automatic payments or simply manage your account details. Plus, our Chat tool in MyAccount makes messaging us easier than ever.

    Register for MyAccount
    Learn About the Benefits
  3. What Are My Payment Options?

    Making one-time payments and setting up automatic payments through MyAccount are great online options. You can also pay by phone and mail.

    Explore Payment Options
  4. Find Your Answers

    Visit our contact page to find the best way to reach us.

    Contact Us

See how to register for MyAccount

See how to make a payment

Let's Journey Together

Post a photo with your new vehicle and tag us on Facebook and Twitter. Follow us for the latest updates and learn more about how to make your journey remarkable.

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