If you have been impacted by the federal government shutdown and need to discuss options that vary from your scheduled due date, please contact our Customer Experience team by logging on to gmfinancial.com/MyAccount or by phone at 1-800-284-2271.


With a focus on planning, testing, problem-solving and technical innovation, IT offers customer-oriented service and assistance through several different avenues.

Customer Service

GM Financial's Service Desk and Desktop Support are the troubleshooting teams that help keep the technical side of the business going. From solving problems to installing the latest tools of the finance industry, the teams rely on their know-how and customer service skills to get the job done and keep momentum moving in the right direction.

Infrastructure Support

Business systems are constantly evolving, and IT’s engineering teams are at the forefront of the change, maintaining GM Financial’s technological stability in areas such as network operations, telecommunications, provisioning services and monitoring.


GM Financial's architects and developers focus on creating and perfecting the technological tools of the future, ensuring seamless compatibility and integration into the company's existing systems.

Electronic Data & Information Security

Data security is essential at GM Financial. IT administrators evaluate and store this data, while information security ensures the reliability, safekeeping and quality of all electronic data for the business.

Business Systems

It takes constant vigilance to keep GM Financial's many business systems online, and IT's analysts use a keen eye and relationship with business partners to evaluate the varying applications and maximize the flow of information.

Internal IT Services

Within such a broad and extensive department as IT, it takes specialized team members to support, track and ensure compliance for IT's many projects. Team members from varying enterprise system support teams and the Project Management office use a combination of technical expertise, business knowledge and communication skills to keep projects on schedule.