If you have been impacted by the federal government shutdown and need to discuss options that vary from your scheduled due date, please contact our Customer Experience team by logging on to gmfinancial.com/MyAccount or by phone at 1-800-284-2271.

Dealer Services

GM Financial's Dealer Services division works directly with auto dealers across the U.S. and Canada. Building solid relationships with our dealers is key to the success of our company and business. Our teams are constantly working with our dealer partners one-on-one to train, educate and inform them on GM Financial's programs.

Commercial Lending/Wholesale Lending

The Commercial Lending department helps dealers grow their dealerships successfully through floorplan financing, dealer loans, floorplan insurance and cash management. The department consists of four groups, including commercial credit, commercial servicing, risk management and business development.


The Credit division has representatives at credit center locations throughout North America. The Credit department is comprised of Credit Analysts, Credit Managers and Regional Credit Managers who work with the dealer.


The Sales department is comprised of Account Representatives, Regional Sales Managers and VP Sales who manage the relationships with dealers in the U.S. and Canada, and educate them about our products and services.

Funding/Loan Services

Loan Services is a centralized group incorporated with funding and asset management to conduct comprehensive reviews of the entire transaction before disbursing funds to the dealers. The team works to resolve issues and answer questions for both internal and external customers as well as employees, branches and dealers.

How our business works

Inside Track – a guide to understanding GM Financial's primary operations – provides an overview of operational groups across the company, as well as a visual map of the origination and servicing process from start to finish. With this step-by-step guide, you can learn exactly how we do business.

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View Inside Track