If you have been impacted by the federal government shutdown and need to discuss options that vary from your scheduled due date, please contact our Customer Experience team by logging on to gmfinancial.com/MyAccount or by phone at 1-800-284-2271.

How Our Business Works

Welcome to GM Financial. If you'd like to learn more about our company's operations, you're in the right place. Here you'll find an overview of our business from start to finish.

Inside Track

Inside Track – a roadmap to understanding one of GM Financial's primary operations – provides an overview of operational groups across the company, as well as a visual map of the loan origination and servicing process from start to finish. With this step-by-step guide, you can learn exactly how we make a loan – from a borrower's initial visit to the car dealership to GM Financial's purchase of the contract, helping the borrower, collection efforts, and finally, to a borrower paying off his or her contract.

For additional insight into GM Financial's business, read Understanding Securitizations, a detailed explanation of securitizations and the role they play in GM Financial's operations.