If you are the victim of identity theft regarding a GM Financial account
and wish to request an investigation, the claim must be submitted in writing and mailed to GM Financial.
Required Documents
The following documents are required by GM Financial to process the claim:
- Completed Investigation Request Form
- Copy of a police report, filed with a Federal, State, or local law enforcement agency. (An FTC ID Theft
Complaint form is not valid without an accompanying police report).
Requested Documents
The following additional documents are not required (but may be requested)
and will assist in expediting the claim:
- Completed ID Theft Affidavit
- Copies of (3) cancelled checks signed by the victim and cleared by the victim's checking account
(used for signature comparison)
- Copy of a Driver's License or Government Issued ID of the victim
Address
Please mail to:
GM Financial
Central Fraud Department
4001 Embarcadero
Suite 300
Arlington, TX 76014
Claim Resolution
Once the required documents are received, GM Financial will investigate
your claim. The investigation will be resolved in the following manner:
If GM Financial can establish the true identity of the victim and determines
the claim to be valid, the victim will be notified via mail and GM Financial will report to the credit bureau agencies that the
GM Financial account should be deleted from the victim's credit file.
If GM Financial cannot establish the true identity of the claimant, or,
in good faith, determines the claim to be invalid, the claimant will be notified via mail. The GM Financial account will not
be deleted from the claimant's credit file.
Questions?
If you have questions or concerns regarding your identity theft claim,
please email the Central Fraud Department at
creditfraud@gmfinancial.com. Please include your name, contact
phone number, account number if applicable, and a brief description of your question or concern. A representative will
contact you.