Fraud Investigation Process
If you are the victim of identity theft regarding a GM Financial account and
wish to request an investigation, the claim must be submitted in writing and mailed
to GM Financial.
The following documents are required by GM Financial to process the claim:
Investigation Request Form
- Copy of an ID Theft Report, for example a police report, filed with a Federal, State, or local law
enforcement agency. (An FTC ID Theft Complaint form is not valid without an accompanying police report).
The following additional documents are not required (but may be requested)
and will assist in expediting the claim:
ID Theft Affidavit
- Copies of (3) cancelled checks signed by the victim and cleared by the victim's checking
account (used for signature comparison)
- Copy of a Driver's License or Government Issued ID of the victim
Please mail to:
Central Fraud Department
4001 Embarcadero Drive
Arlington, TX 76014
Once the required documents are received, GM Financial will investigate your claim. The
investigation will be resolved in the following manner:
If GM Financial can establish the true identity of the victim and determines the claim
to be valid, the victim will be notified via mail and GM Financial will report to the
credit bureau agencies that the GM Financial account should be deleted from the victim's
If GM Financial cannot establish the true identity of the claimant, or, in good faith,
determines the claim to be invalid, the claimant will be notified via mail. The GM Financial
account will not be deleted from the claimant's credit file.
If you have questions or concerns regarding your identity theft claim, please email the
Central Fraud Department at
include your name, contact phone number, account number if applicable, and a brief description
of your question or concern. A representative will contact you.