More ▼ Home / Finance Tools

Servicemembers' Civil Relief Act (SCRA)

The Servicemembers Civil Relief Act (SCRA) applies to qualified active duty military personnel. Benefits provided under the SCRA vary.

Please contact GM Financial at 1-800-369-5212 to learn more.

Please provide GM Financial with military notification that includes your name and active duty date. GM Financial must receive notification in one of the following formats:

  1. A copy of the active duty orders;
  2. A letter from your commanding officer on military letterhead; or
  3. Some form of official notification

Send the active duty notification to the Customer Service Support department via fax or mail.

  • Fax Number: 817-524-2820
  • Mail:
    GM Financial
    Attn: Customer Service Support
    P.O. Box 183581
    Arlington, TX 76096

If you have any questions, contact the Customer Service department at 1-800-284-2271.

Additional Information

To process your payments efficiently while you are in active service, you may be eligible to use the U.S. Department of Defense military allotment program, Defense Finance & Accounting Service (DFAS). Military allotment is a payroll deduction plan offered to armed forces personnel. If you are interested in setting up a DFAS account you may do one of the following:

  • Call DFAS at 888-332-7411
  • Contact your military branch's finance office and submit a DD Form 2558
  • Visit to set up a DFAS myPay account

To set up an account, you will need a Company Code instead of a routing number. Please contact GM Financial Customer Service at 800-284-2271 to obtain a code.

Please note: The Military Assistance Company (MAC) military allotment program was discontinued on March 31, 2014. If you have questions about that program, please contact them directly at (800) 765-2110.