Servicemembers' Civil Relief Act (SCRA)
The Servicemembers Civil Relief Act (SCRA) applies to qualified active duty military
personnel. Benefits provided under the SCRA vary.
Please contact GM Financial at 1-800-369-5212 to learn more.
Please provide GM Financial with military notification that includes your name and active duty date.
GM Financial must receive notification in one of the following formats:
- A copy of the active duty orders;
- A letter from your commanding officer on military letterhead; or
- Some form of official notification
Send the active duty notification to the Customer Service Support department via fax or mail.
- Fax Number: 817-524-2820
Attn: Customer Service Support
P.O. Box 183581
Arlington, TX 76096
If you have any questions, contact the Customer Service department at 1-800-284-2271.
To process your payments efficiently while you are in active service, you may be eligible to use the U.S. Department of Defense military allotment program, Defense Finance & Accounting Service (DFAS). Military allotment is a payroll deduction plan offered to armed forces personnel. If you are interested in setting up a DFAS account you may do one of the following:
- Call DFAS at 888-332-7411
- Contact your military branch's finance office and submit a DD Form 2558
- Visit www.mypay.dfas.mil to set up a DFAS myPay account
To set up an account, you will need a Company Code instead of a routing number. Please contact GM Financial Customer Service at 800-284-2271 to obtain a code.
Please note: The Military Assistance Company (MAC) military allotment program was discontinued on March 31, 2014. If you have questions about that program, please contact them directly at (800) 765-2110.