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Servicemembers' Civil Relief Act (SCRA)

The Servicemembers Civil Relief Act (SCRA) applies to qualified active duty military personnel. Benefits provided under the SCRA vary.

Please contact GM Financial at 1-800-369-5212 to learn more.

Please provide GM Financial with military notification that includes your name and active duty date. GM Financial must receive notification in one of the following formats:

  1. A copy of the active duty orders;
  2. A letter from your commanding officer on military letterhead; or
  3. Some form of official notification

Send the active duty notification to the Customer Service Support department via fax or mail.

  • Fax Number: 817-524-2820
  • Mail:
    GM Financial
    Attn: Customer Service Support
    P.O. Box 183581
    Arlington, TX 76096

If you have any questions, contact the Customer Service department at 1-800-284-2271.

Additional Information

To process your payments efficiently while you are in active service, you may be eligible to use the U.S. Department of Defense military allotment program, Defense Finance & Accounting Service (DFAS). Military allotment is a payroll deduction plan offered to armed forces personnel. If you are interested in setting up a DFAS account you may do one of the following:

  • Call DFAS at 888-332-7411
  • Contact your military branch's finance office and submit a DD Form 2558
  • Visit www.mypay.dfas.mil to set up a DFAS myPay account

To set up an account, you will need a Company Code instead of a routing number. Please contact GM Financial Customer Service at 800-284-2271 to obtain a code.

Please note: The Military Assistance Company (MAC) military allotment program was discontinued on March 31, 2014. If you have questions about that program, please contact them directly at (800) 765-2110.