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FAQs

Who is GM Financial?

GM Financial, formerly AmeriCredit Corp., has been a leading provider of auto finance solutions in the U.S. since 1992. The company has established expertise in originating and servicing subprime auto loans, which include auto finance contracts originated by dealers and purchased by the company. On Oct. 1, 2010, General Motors Company (GM) acquired AmeriCredit and changed the company's name to GM Financial. GM Financial is a wholly-owned subsidiary of General Motors. The company's focus is on providing unique financing products to dealers in North America to support vehicle sales.

What is the relationship between GM Financial and Ally (formerly GMAC)?

GM Financial is a wholly-owned subsidiary of General Motors Company. Ally (formerly known as GMAC was a subsidiary of GM, prior to its disposition by GM in 2006), is a bank holding company that also provides financing products to auto dealers. GM Financial and Ally do not have a mutual majority shareholder, nor is one company owned by the other.

How is GM Financial structured to support GM dealers?

GM Financial dealer services organization is divided into five regions that align with GM's regional sales structure to enhance the level of service provided to our GM dealers. GM Financial's sales force is strategically located throughout the U.S. and all ten provinces in Canada to work directly with dealers. Fifteen regional credit centers in the U.S. and a subsidiary based in Toronto, Canada decision applications and help dealers close sales. The company has two centralized funding centers – located in Arlington, Texas and Chandler, Arizona – to enhance dealer service and speed of funding. A Dealer Training department is also in place to assist with dealership training on topics such as lease and subprime loans.

Is the new GM Financial still focused on subprime?

GM Financial (formerly AmeriCredit) has been a leading subprime auto finance company for over 20 years. Subprime lending continues to be our focus and core product offering. We have expanded our product offerings for GM dealers to include leasing for customers with super-prime to subprime credit and are developing other products to support our dealer customers.

Who is the GM Financial customer?

GM Financial is focused on meeting the fundamental auto finance needs of middle-market consumers. See Subprime Auto Loans for characteristics of loans we recently originated.

Who is GM Financial Canada?

On April 1, 2011, GM Financial acquired FinanciaLinx, a leading lease platform in Canada. The acquisition propelled GM Financial into the Canadian lease market to address the lack of lease financing options for GM dealers in Canada. In addition to the comprehensive lease program we offer today, we look to develop additional products to support our dealer customers' effort to sale more vehicles.

What is the structure of GM Financial Canada?

GM Financial Canada is headquartered in Toronto and provides centralized underwriting and funding to efficiently serve dealers. A team of GM Financial Dealer Relationship Managers are strategically located across Canada to provide local service to dealers in all ten provinces.

How can dealers access GM Financial retail, lease and other program information such as current promotions, rate sheets, residual values, program details and guidelines?

DealerTrack, RouteOne, and GM's website GlobalConnect house relevant and important program information. GM Financial will also communicate details of all programs, program changes and new product/program launches to dealers via our sales team.

Who can I contact for retail, lease and other program information and any other dealer-related questions?

If you have questions on any of GM Financial financing programs for consumers, please call your local Dealer Relationship Manager for general questions.
Underwriting questions should be directed to your local GM Financial Credit Center. Locate a GM Financial Credit Center near you.
Lease funding questions should be directed to the Lease Funding department at 866-502-6280, select option 1, then select option 2.
For title-related questions, you may contact the Collateral Lien Perfection team at 877-449-3609. Any other questions can be directed to DealerRelations@GMFinancial.com.
For all other retail program related questions, please call us at 800-920-0477.

My dealership currently does business with AmeriCredit and I have questions regarding the financing programs that AmeriCredit offers. Who do I contact?

Contact your Dealer Relationship Manager (DRM) or local credit center. If you don't know the name of your DRM or the number to your credit center, email DealerRelations@americredit.com, or call 800-920-0477 and select option 1, then select option 3 for a prompt response.

I'm a dealer interested in doing business with GM Financial. How do I get started?

Visit a GM Financial Credit Center, and complete and submit the Request Information form. Your information will be given to a representative in your area to contact you within 48 hours or you can call Dealer Relations at 800-920-0477, select option 1, and then select option 3.

Do I have to be a GM dealer to do business with GM Financial?

No, GM Financial has dealer agreements with almost every dealership franchise, and some select independent dealerships.

Why is funding taking so long? Is there anyone I can call?

Funding delays are typically the result of incomplete package submissions. However, you can contact FundsNow to address your concerns regarding a specific deal, by calling 800-920-0477, selecting option 1, and then selecting option 4.

My customer is having an issue with his GM Financial/AmeriCredit financing arrangement. Who does he need to call?

Customers can call Customer Service at 800-284-2271.

I'm not currently doing business with GM Financial; can I still obtain a log-in to view your auction inventory list?

Yes, simply register through the link on our Auto Information page to access our auction inventory list.

Do you work with independent dealers?

GM Financial does business with some select independent dealers. Contact our Dealer Relations Team at 800-920-0477 for more information.

Are AmeriCredit and GM Financial related?

Yes. GM Financial is a wholly-owned subsidiary of General Motors. We operate under the name GM Financial for GM dealerships and AmeriCredit for all other dealerships.

Can I include the GM Financial logo in my dealership's advertising and marketing?

Since GM Financial is an indirect lender, it is a violation of our dealer agreement to allow our name to be used in marketing and advertising targeting the end user – your customer.

Can I get a copy of the GM Financial logo?

All requests for a copy of the GM Financial logo must be directed to Communication@gmfinancial.com, with details on the intended use of the logo. GM Financial must also have final approval on the copy before publication.

Does GM Financial have promotional materials I can share with my customers?

Unfortunately, since we are an indirect lender, our written materials are created as dealer facing marketing material and we ensure they comply with any regulatory items from a legal standpoint, such as Reg. B and Reg. Z., and are not designed to comply with all the consumer advertising regulations.

We do, however, have GM Financial logo items available to our dealers for special sales and events as needed.

How can I apply for a job at GM Financial?

You can go to our website, www.GMFinancial.com, and click on Career Opportunities to review and apply for job openings.