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Customer Service

U.S. and Canadian Customers

Toll Free: 1-800-284-2271

Existing customers:
Send an email through MyAccount

Not a customer?
Send an inquiry

Complaints
Submit a complaint

Hearing Impaired Customers

TDD/TTY Services: 1-888-998-0253

Business Hours

Monday – Thursday
7 a.m. – 8 p.m. CST

Friday
7 a.m. – 7 p.m. CST

Saturday
7 a.m. – 4 p.m. CST

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Corporate Office

801 Cherry Street, Ste. 3500
Fort Worth, TX 76102

Phone: 817-302-7000
Toll Free: 1-800-644-2297
Fax: 817-302-7897

Investors

GM Financial

Phone: 817-302-7000
Toll Free: 1-800-644-2297

General Motors Company

GM Investor Relations Contacts

Media

GM Financial

Phone: 817-302-7000
Toll Free: 1-800-644-2297
Email:

General Motors Company

GM Media Relations
media.gm.com

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Dealer Services

U.S. Operations – GM Dealers

Toll Free: 1-888-556-4616
Email:

U.S. Operations – AmeriCredit Dealers

Toll Free: 1-888-556-4616
Email:

Commercial Lending

Toll Free: 1-866-537-5051
Fax: 877-873-2812
Email:

Canadian Dealer Operations

2001 Sheppard Avenue East, Ste. 600
Toronto, Ontario M2J 4Z8

Phone: 416-753-4000
Toll Free: 1-877-346-5469
Fax: 416-753-4100
Toll Free Fax: 1-866-861-4100

Locate a GM Financial Credit Center

For general information call GM Financial's Dealer Relations Team at 1-888-556-4616 or send an email to DealerRelations@gmfinancial.com. For other comments, questions or to request a call from a sales representative, please send an inquiry and it will be directed to the appropriate person for a response.

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Suppliers

If you are an existing GM Financial supplier or you are interested in doing business with us, please familiarize yourself with our Supplier Program.

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Other Inquiries

If you are trying to contact GM Financial to apply for a job, please visit our Careers site.

For all other questions or comments, please submit an inquiry and it will be sent to the appropriate person for a response.

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Are you sure you have a complaint?

If your question is about:

  • Making a payment
  • A payment you've already made
  • Setting up an Automatic Payment Plan
  • Getting your title
  • Or other basic account questions

For fastest service, please call Customer Service at 1-800-284-2271 or submit an inquiry today.

Customer Service Hours:

  • Monday – Thursday: 7 a.m. – 8 p.m. CST
  • Friday: 7 a.m. – 7 p.m. CST
  • Saturday: 7 a.m. – 4 p.m. CST

For other issues/concerns, please click here to submit a complaint.

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Complaint Submission Form

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Submit Complaints
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Complaint Submission Form

Thank you for submitting your complaint.

A GM Financial representative will review your complaint and follow up with you using the preferred contact method that you selected.

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General Inquiry Form

(*) Required Fields

Submit Questions and Comments
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General Inquiry

Thank you for your submission.

Your inquiry has been successfully sent.

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