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Welcome to GM Financial. If you'd like to learn more about our company's
operations, you're in the right place. Here you'll find an overview of our business from start to finish.
Life of a Loan
Life of a Loan
– a roadmap to understanding one of GM Financial's primary operations – provides an overview of operational
groups across the company, as well as a visual map of the loan origination and servicing process from start
to finish. With this step-by-step guide, you can learn exactly how we make a loan – from a customer's initial
visit to the car dealership to GM Financial's purchase of the contract, customer service, collection efforts,
and finally, to a customer paying off his or her contract.
For additional insight into GM Financial's business, read Understanding
Securitizations, a detailed explanation of securitizations and the role they play in GM Financial's operations.
Life of a Loan
Understanding Securitizations